Returns

Wicked Lotus Returns

We want you to love your piece! 

We'll happily accept a return of any full priced item within 30 days for a store credit or exchange where the conditions of return are met. 

Conditions of Return:

• Products must be in original condition; unworn, unused, with all tags attached
• Products must be returned in original packaging 
• Returns must be lodged within 30 days of purchase date

We kindly ask that you ship your return back to us in the original box so that the product is not damaged on its journey to us. 

Start your return here

If you would like a different style, simply start the return process and select too big or too small. The return portal will initiate an exchange and provide you with the option to select the different style. 

To return your original purchase and choose an alternate style, please follow the returns process and then order the new item with your store credit. If your new order is urgent, please reach out to our team who will help you. 

United States customers- We will provide you with a prepaid shipping label for you to fix to your original shipping box and drop off at your nearest USPS. 

International customers -  Return postage is the responsibility of the customer. We highly recommend using a traceable service to track the progress of your return. If you place your order through PayPal, you may be eligible to get a free return shipping costs via 'PayPal Returns Refund'

Please kindly note that we do no provide returns to your original payment method if you simply change your mind. We will provide a store credit for you to buy your perfect piecec! 

Items marked final sale

Any styles marked 'final sale' are not eligible for an exchange or refund unless deemed faulty by our team or required by law. We kindly ask you to consider this before committing to a purchase. If you need further advice, please reach out to us and our team will happily help with styling and fit advice. 

Return process for a store credit:

• Please lodge your return request here
• Once we have confirmed your request, it may take 1-2 business days to process your return online
• You will then receive an email with instructions on the next steps, including the return label ( for United States customers )
• Once the item/s are delivered to us, please allow 7-10 business days for your return to be processed
• Once approved, we will issue and email you a confirmation of store credit. 

Incorrect Item

If you believe you have received an item different to what you ordered we deeply apologize. Please log a return request and send our team an email with a photo and brief description and we will help to rectify this as soon as possible. 

Price Adjustment Policy 

If your item has recently gone on sale, unfortunately, we are unable to refund the difference between the original and sale price. We are sorry for any disappointment this may cause. 

We recommend subscribing to our mailing list to stay in the loop about upcoming promotions and new styles. To sign us, simply head to our website, scroll down to the bottom and enter your email address. 

Gift Cards

Gift cards are valid for 3 years from purchase date.

Please note, gift cards cannot be redeemed for cash. 

If you have any further questions, please reach out to us.