Returns and Refund Policy
Wicked Lotus Returns
We want you to love your purchase from Wicked Lotus. Eligible items may be returned within 30 days of delivery.
Return Eligibility:
To qualify for a return, the item must be:
- Unworn, unused and in its original condition
- Returned with all original tags and packaging
- Accompanied by the order number or proof of purchase
Please request a return before sending your item. Returns sent without prior authorization may not be accepted.
To request a return, contact us at support@wickedlot.us and include your order number and the item you would like to return.
Once your return is approved, we will provide return instructions and the appropriate return address.
Return Shipping
For eligible returns within the United States, Wicked Lotus will provide a prepaid return shipping label.
International customers are responsible for return shipping costs. We recommend using a trackable shipping service because we cannot be responsible for returned packages that are lost in transit.
Refunds
After we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to your original payment method. Please allow up to 7–10 business days for us to inspect and process the return. Your bank or credit-card provider may require additional time to post the refund.
Original shipping charges are nonrefundable unless the item was damaged, defective or incorrectly sent.
Exchanges
To exchange an item for a different style, size or color, please contact us at support@wickedlot.us.
Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.
Final-Sale Items
Items clearly marked Final Sale cannot be returned or exchanged unless they arrive damaged, defective or incorrect.
Gift cards are not returnable or redeemable for cash, except where required by law.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. Contact us promptly at support@wickedlot.us if your item is damaged, defective or different from what you ordered.
Include your order number, a description of the issue and clear photographs. We will review the request and arrange an appropriate replacement or refund.
Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has been processed or shipped.
Questions
For questions about a return or refund, contact:
Price Adjustment Policy
If your item has recently gone on sale, unfortunately, we are unable to refund the difference between the original and sale price. We are sorry for any disappointment this may cause.
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